Customer experience or CX, is your customers’ holistic perception of their experience with your organisation or brand. CX is the result of every interaction a person has with your organisation, from navigating the website to talking to customer service and receiving the product and/or service they bought from you.
Empathy is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place. Essentially, it is putting yourself in someone else’s position and feeling what they must be feeling.
Sustainability is a buzzword and covers everything from eco-friendly practices to your aged care facility’s financial status.
For Aged care professionals who compile, complete and/or submit ACFI appraisal packs like ACFI coordinators, Facility Managers, Nurses, ACFI Managers. For individuals ready to up-skill and confidently move into that next role!
We are continuing to invest into remote learning with a collaboration with Yarno, a microlearning software platform built for flexible learning for a more productive and more engaged remote workforce Via Mirus Micro.
For Aged care professionals who compile, complete and/or submit ACFI appraisal packs like ACFI coordinators, Facility Managers, Nurses, ACFI Managers. For individuals ready to up-skill and confidently move into that next role!
For Aged care professionals who compile, complete and/or submit ACFI appraisal packs like ACFI coordinators, Facility Managers, Nurses, ACFI Managers. For individuals ready to up-skill and confidently move into that next role!
The ACFI Advanced Course is for aged care professionals who compile, complete and/or submit ACFI appraisal packs. For example ACFI Coordinators, ACFI Champions and Facility Managers.
Andrew Farmer is the Chief Executive Officer at Mirus Australia. Andrew talks new funding model for aged care.
Last week when I asked my son, “did you clean your room?”, his answer shocked me. And what does this have to do with standards compliance? Everything. Exceed expectations I…