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Education and Optimisation

Admissions Management: 5 Es Model + the CX experience

January 28, 2021 | Education and Optimisation

Customer experience or CX, is your customers’ holistic perception of their experience with your organisation or brand.  CX is the result of every interaction a person has with your organisation, from navigating the website to talking to customer service and receiving the product and/or service they bought from you. 

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Admissions Management: Empathy Map

January 12, 2021 | Education and Optimisation

Empathy is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place. Essentially, it is putting yourself in someone else’s position and feeling what they must be feeling.

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What is financial sustainability?

October 25, 2020 | Education and Optimisation

Sustainability is a buzzword and covers everything from eco-friendly practices to your aged care facility’s financial status.

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Book Now: Art of Admissions – 100% online

September 9, 2020 | Education and Optimisation

For Aged care professionals who compile, complete and/or submit ACFI appraisal packs like ACFI coordinators, Facility Managers, Nurses, ACFI Managers. For individuals ready to up-skill and confidently move into that next role!

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Mirus Micro: 100% remote + 5 mins per day!

August 26, 2020 | Education and Optimisation

We are continuing to invest into remote learning with a collaboration with Yarno, a microlearning software platform built for flexible learning for a more productive and more engaged remote workforce Via Mirus Micro.

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Book Now: Art of Admissions – 100% online

August 12, 2020 | Education and Optimisation

For Aged care professionals who compile, complete and/or submit ACFI appraisal packs like ACFI coordinators, Facility Managers, Nurses, ACFI Managers. For individuals ready to up-skill and confidently move into that next role!

Read more

Book Now: Art of Admissions – 100% online

June 15, 2020 | Education and Optimisation

For Aged care professionals who compile, complete and/or submit ACFI appraisal packs like ACFI coordinators, Facility Managers, Nurses, ACFI Managers. For individuals ready to up-skill and confidently move into that next role!

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Book Now: ACFI Advanced Course – Sydney

January 6, 2020 | Education and Optimisation

The ACFI Advanced Course is for aged care professionals who compile, complete and/or submit ACFI appraisal packs. For example ACFI Coordinators, ACFI Champions and Facility Managers. 

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Good or bad, right or wrong, sooner or later

October 31, 2019 | Education and Optimisation

Andrew Farmer is the Chief Executive Officer at Mirus Australia. Andrew talks new funding model for aged care.

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Part 1: Aged Care Quality Standards: How to de-risk by going above + beyond

April 8, 2019 | Aged Care Management

Last week when I asked my son, “did you clean your room?”, his answer shocked me. And what does this have to do with standards compliance? Everything. Exceed expectations I…

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