Expert guidance to help you get ready for the New Act and Standards
From 1 November 2025, the New Aged Care Act and Strengthened Aged Care Standards come into effect — bringing significant changes to our industry across compliance, workforce, governance, and care delivery.
With just weeks to go, join Mirus Australia and our expert panel as we unpack the key requirements, highlight the biggest changes, and provide practical advice to help providers do a final check to ensure they are ready.
This timely webinar will cut through the noise and focus on what matters most to you: ensuring your organisation is compliant, prepared, and positioned for success under the new framework.
What we’ll cover
Our panel will share insights across:
- Financial requirements – updated fees, charges and HELF.
- Compliance obligations – meeting the new Strengthened Standards.
- Complaint handling – strengthening systems and best-practices.
- Clinical care – ensuring safe, high-quality outcomes.
- Workforce – meeting care minutes, staffing, and training expectations.
- Food and nutrition – delivering on quality and consumer choice.
You’ll also have the chance to hear from our advisors, ask questions, and take away actionable steps for the critical weeks ahead.
Don’t leave it until November 1.
Secure your place today and ensure your organisation is ready for the New Act and Standards.
Industry panel
Susan Staples
Principal, Staples Advisory
Susan is a governance and risk expert with deep board-level experience. Formerly a Director at KPMG, she now consults across aged care, health, and community services—helping purpose-driven, people-centred organisations embed governance and risk frameworks that enable quality outcomes for the communities they serve. She has worked extensively with governing bodies and executives in the sector through her lead governance and risk role in the ACQSC’s Governing for Reform in Aged Care Program, hosting webinars, workshops and podcasts, and developing practical guides and materials.
Rachael Pandeli
Chairperson and Director of Clinical Governance at Aman Aged Care Service
Rachael Pandeli is a respected leader in aged care with over 30 years of experience in nursing, governance, and executive roles. She has led regulatory remediation efforts, restored compliance for sanctioned providers, and held senior positions including CEO and Commissioning Manager for both residential and home care providers.
Currently the Chairperson and Director of Clinical Governance at Aman Aged Care Service, Rachael is a Certified Chair™ and member of the Australian Institute of Company Directors. , She is a trusted authority on aged care reform, risk governance, and sector sustainability.
Anita Courtney
Aged Care and Home Care Principal, Russell Kennedy Lawyers
Anita is a leading lawyer in aged care who focuses on delivering quality and practical advice to her clients. She assists aged care providers in both home care and residential care to comply with their responsibilities under the Aged Care Act 1997 and its Principles including the Aged Care Quality Standards as well as other relevant laws. Anita regularly assists with responses to the Department of Health and the Aged Care Quality and Safety Commission, and has represented providers in the AAT and Federal Court. She also advises on retirement village and disability legislation, manages complex complaints and guardianship matters, and delivers training across the sector. Anita was named Melbourne’s “Lawyer of the Year” in Retirement Villages and Senior Living Law (2025) and has been recognised in Best Lawyers for Health & Aged Care Law since 2020.
Your hosts
Ben Sturzaker
General Manager, Product and Technology, Mirus Australia
Ben is a seasoned product leader with 24 years of experience, known for his strong leadership and team-building capabilities. His approach is deeply rooted in a client- and market-driven mindset, which influences every layer of his organisation’s operations—from marketing and commercial strategy through to ongoing client engagement and support. In his current role, Ben brings deep expertise in technology lifecycle management and comprehensive knowledge of agile development frameworks. His ability to align strategic vision with practical execution makes him a highly respected leader in his field.
Tyler Fisher
Senior Manager, Mirus Australia
Tyler is the Mirus Australia Data Scientist who oversees the largest combined database of aged care information covering workforce, government expenditure and all key performance metrics relating to funding. Tyler has strong data management and statistical analysis skills and was previously a Revenue Manager for NSW Health.