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Webinar

Recruitment and retention: lessons from inside aged care

August 27, 2026
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Why staff leave, and why they stay
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How providers are getting retention right
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Practical strategies you can apply
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The stories behind aged care's retention challenge

Every provider knows the workforce numbers. What's perhaps harder to see from inside a single organisation is why people actually hand in their notice, what would have kept them, and what the providers who hold onto their people are doing differently.

This webinar covers three angles on the same problem.

Anthony Nguyen, Founding Director of Aged Care Recruitment Experts (ACRE) and host of the Pioneers in Aged Care podcast, opens with what he hears every week from both sides of the market: why staff leave, and how storytelling and marketing are changing who applies and why.

Our panel of aged care and industry leaders will share real examples of how organisations are tackling retention head-on, from culture and staff morale to the psychology behind why people stay

What we'll cover

  • Why staff leave, and what to do about it
  • Recruitment marketing: how storytelling is changing who applies and why
  • Culture and morale as a retention strategy
  • Practical strategies you can apply
  • Live Q&A with the panel

Industry panel

Anthony Nguyen
Anthony Nguyen
Founding Director
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Aged Care Recruitment Experts (ACRE)
Anthony Nguyen is the Founder and Principal Consultant of ACRE (Aged Care Recruitment Experts), a recruitment firm dedicated solely to the aged care sector. Known for transforming recruitment through storytelling and radical authenticity, his job ads have been picked up by the Herald Sun and New York Post. He hosts the Pioneers in Aged Care podcast, spanning more than 150 interviews with the sector's leaders.
Richard de Haast
Richard de Haast
Chief Executive Officer
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Scalabrini
Richard de Haast is the Chief Executive Officer of Scalabrini. Trained first as a lawyer in South Africa, his career spans five countries and several industries, including as HR Director for Ernst & Young in New Zealand, CEO of NZ-listed Metlifecare, National Director of Salvation Army Aged Care and Senior Living Director at Churches of Christ in Queensland.
Sue Jauncey
Sue Jauncey
CEO/Founder
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Appellon
Sue Jauncey is a Registered Psychologist with a forensic background and the Founder of Appellon, an evidence-based methodology for strengthening psychological wellbeing, leadership and performance in complex organisations. With more than three decades of experience, she has worked with organisations including the Royal Australian Navy and the NHS in England, and is a keynote speaker at international conferences.

Hosted by

Ben Sturzaker
Ben Sturzaker
General Manager, Product
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Mirus Australia
Ben leads product at Mirus Australia, overseeing the development of the MirusPlus platform and bringing more than 20 years of experience across product, technology and operations in aged care software.
Tyler Fisher
Tyler Fisher
Head of Data & Insights
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Mirus Australia
Tyler leads data and analytics at Mirus Australia, developing data-driven platforms that deliver predictive insights and operational intelligence for aged care providers.

Register to attend live or watch instantly on demand