The New Regulatory Model: Working with the ACQSC

The Aged Care Quality and Safety Commission has entered a new chapter.

With the New Aged Care Act now in effect and the Strengthened Aged Care Standards reshaping the regulatory landscape, the relationship between providers and the ACQSC continues to evolve. Compliance is no longer a checkbox — it's an ongoing, dynamic conversation between providers and the regulator.

But the reality for many providers is that navigating this new model is far from straight forward. What does the Commission expect day-to-day? How do audits, complaints and regulatory action play out in practice? And how do you build a working relationship with the Commission that supports your organisation — rather than just reacting to it?

This webinar brings together aged care leaders and compliance experts who are living it, to share what working with the new regulatory model looks like on the ground.

What we'll cover

This webinar brings together aged care leaders and compliance experts to explore:

• Understanding the new regulatory model — how the ACQSC operates under the new Act and what's changed
• Managing audits and site visits — what to expect and how to prepare your team
• Responding to non-compliance — navigating regulatory action, sanctions and enforceable undertakings
• Building a positive regulator relationship —proactive engagement, transparent reporting and continuous improvement
• Complaint handling under the new framework —obligations, timelines and best-practice responses
• What the Commission is prioritising —areas of focus and emerging risk signals from sector data