With the launch of the Support at Home program fast approaching on 1 July 2025, the volume of updates, guidance materials, and shifting requirements is hitting a new peak. For aged care providers trying to balance reform-readiness with daily operations, it’s a lot to stay on top of.
While the Department has released a growing number of resources and documents, many providers continue to express concern that there is still not enough detail to confidently map out their operational approach from 1 July 2025. Key gaps remain in how certain rules will be applied in practice, what technology systems will be available, and how transitional arrangements will work day-to-day.
To make things easier, we’ve curated the most relevant and authoritative resources to help you understand what, how, and what’s next of Support at Home. This page will continue to be updated as the Department releases further guidance, so bookmark it and check back often.
Whether you’re currently delivering home care, preparing to enter the sector, or just trying to make sense of the transformation, this is your one-stop reference hub. And if you need support with your transition planning, we are here to help.
Key Resources and Insights – Updated May 202
- Care Sector Demand Map
Use this to identify regional demand hot spots and workforce planning opportunities.
View here. - Home Care Package Waitlist Trends
As of 30 September 2024, waitlist numbers hit 76,000—up 12% in just 4 months. The pressure on timely access is intensifying.
Full article here. - Survival of the Efficient
This article explores the competitive landscape for home care providers and common operation results for home care operators, emphasising the importance of efficiency and adaptability in the evolving market. Home care profitability continues to slide. Margins dropped to 3.5% amid rising labour costs.
Full article here. - Quality Indicators Pilot
150 providers participated in 12-week pilot testing new quality indicators (QOL-ACC and QCE-ACC). Outcomes will influence how service quality is measured under Support at Home.
Full article here. - Cuts to Care Management Funding
Care management funding will be capped at 10% of quarterly budgets—some providers are flagging serious concerns about whether that’s sustainable for high-need clients.
Full insight here. - Complaints Report 2023–24
Latest annual review from the Aged Care Quality and Safety Commission. Common complaint themes: communication, missed visits, care consistency. Review it to identify red flags in your own service.
Full report here. - Aged Care Bill 2024 – Senate Inquiry
Concerns continue around the program’s pricing model and the potential for unintended consequences. Senate recommendations are due later in 2025. - DCM media webinar
DCM Media held a recent webinar highlighting six strategies every home care provider needs now.
Read their full article here.
If you want to stay compliant, efficient, and prepared—start by working through these resources.
