At Mirus Australia, the technology and the data get a lot of the attention but it's our people who make aged care better.
This month we're delighted to welcome two new team members: Lauren Pepe, our new Customer Success Manager, and Ann Babu, who joins us as a Product Specialist.
We sat down with both of them to talk about what brought them to Mirus, what they'll be working on, and a few things you might not guess from their LinkedIn profiles.
Meet Lauren Pepe — Customer Success Manager
Tell us a little about yourself.
I'm Lauren Pepe and I'm the new Customer Success Manager. I've spent the last five years working in tech, with a focus on compliance, risk and safety.
What attracted you to Mirus?
I was drawn to Mirus because I loved the idea of using data to help organisations make better, more informed decisions that have a real impact on aged care services.
What will you be working on?
I'll be working with new and existing clients to make sure they're getting the most out of their Mirus systems, no matter where they are in their journey.
What was your first impression of the team?
I've been blown away by how passionate, knowledgeable and innovative the Mirus team are.
What does "making aged care better" mean to you?
To me, making aged care better means supporting facilities with tools and knowledge that streamline processes and meet their legislative and compliance requirements, so residents get the attention they deserve.
What's one skill or experience you bring to the team?
I love a challenge and being able to find a solution to a complex problem.
Coffee, tea, or something else?
Double shot iced latte — always!
What might people be surprised to learn about you?
I'm a huge reader. I almost never leave the house without my Kindle. I've read 130+ books already in 2026!
What's your favourite way to spend a weekend?
Parkrun, a good book and spending time with my loved ones. Good food and sunshine are always a winning combination too!
If you could have dinner with anyone, who would it be and why?
My late Nana. I'd love one more conversation and home-cooked dinner with her!
Finish this sentence: I'm happiest when...
I'm relaxing at home with my partner, the cats and a book!
Meet Ann Babu — Product Specialist
Tell us a little about yourself.
I'm Ann Mary Babu, a Product Specialist at Mirus. Before joining Mirus, I spent over seven years working as a Mainframe Developer across the banking, finance and utilities sectors. I enjoy solving problems, learning new things, and finding ways to make technology work better for people.
What attracted you to Mirus?
I was drawn to Mirus because of the positive impact it has on the aged care sector. The opportunity to combine my technology background with work that genuinely helps people made it an easy decision.
What will you be working on?
As a Product Specialist, I'll be working closely with clients and internal teams to help them get the most out of our products. I'm looking forward to learning more about the aged care industry and contributing wherever I can.
What was your first impression of the team?
Everyone was friendly, welcoming and happy to help. It felt like a supportive team from the start.
What has surprised you since joining?
The amount of knowledge and experience within the team has been impressive, along with how passionate everyone is about improving aged care.
What does "making aged care better" mean to you?
To me, it means helping aged care providers spend less time on administration and more time focusing on the people they care for.
What's one skill or experience you bring to the team?
I bring a strong problem-solving mindset and experience working with complex systems. My background in software development has taught me how to break down challenges and find practical solutions.
Coffee, tea, or something else?
Definitely tea — preferably a strong cup of chai.
What might people be surprised to learn about you?
People might be surprised to learn that I'm a mum of two energetic boys, so there's rarely a dull moment outside of work. Life is usually busy, fun, and wonderfully unpredictable.
What's your favourite way to spend a weekend?
Spending time with my family, going for a drive, exploring new places, doing a bit of shopping, or simply relaxing with my two boys.
If you could have dinner with anyone, who would it be and why?
I'd have dinner with Shah Rukh Khan. He's one of my favourite actors, and I've been a big fan of his movies for years. I'd love to hear more about his journey and enjoy what I imagine would be a fun conversation with plenty of laughs.
Finish this sentence: I'm happiest when...
I'm spending time with my family and friends, learning something new, and enjoying the little moments that make life special.
One thing you'd change about aged care.
I'd love to see even more technology that reduces administrative work and gives care teams more time to focus on the people they support.
People first, always
Our company values are: We innovate, we speak up, we follow through and we get results. None of that happens without the right people. Lauren and Ann join a team that genuinely cares about the sector we work in, and we can't wait for our clients to get to know them both.
