Aged care insights

Customer experience or CX, is your customers’ holistic perception of their experience with your organisation or brand.  CX is the result of every interaction a person has with your organisation, from navigating the website to talking to customer service and receiving the product and/or service they bought from you. 

Empathy is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place. Essentially, it is putting yourself in someone else’s position and feeling what they must be feeling.

Aged care doest stop and it’s a 365 days and 24/7 hours service for older Australians. It doesn’t close down at night, on the weekends and certainly not for Christmas and New Year celebrations with Joyce Boon

James Price co-founder at Mirus Australia on the importance of real-time data

Tom Murphy is Head of Workforce Management at Mirus Australia and with his team, they optimise staff coverage to the care needs of a providers residents, minimise the complexity of interpreting awards and integrate technology for improved financial sustainability in aged care.