Every 30 seconds an aged care professional in Australia is reviewing a resident’s ACFI score. And now The Works! App. Because you are essential.
To further enhance our cyber defence, Sandeep V M, IT Manager at Mirus Australia recently highlighted a common cyber-attack named – Phishing.
The Department of Health have published the new Aged Care Subsidies and Supplements New Rates of Daily Payments from 1 July 2019. Mirus Australia have updated the following to support…
“Understanding the financial sustainability of your organisation’s health can take many forms. For example compiling the Aged Care Financial Report for the Department, drafting a budget or planning a capital improvement project. The end of the financial year represents a time for organisations to…
Natanya Full, Mirus Australia Manager on Customer Relationship Management (CRM) to ultimately improve the customer experience and sales process. “This is a frequently asked question by our clients when evaluating…
Last week when I asked my son, “did you clean your room?”, his answer shocked me. And what does this have to do with standards compliance? Everything. Exceed expectations I…
Who’s your hardest working employee? If you’re like us, we have a sales person that never seems to take any holidays. For that matter I can’t remember the last time…
Providers are investing or modernising technology stacks, to meet the operational needs of our changing industry. The December 2018 StewartBrown Aged Care Financial Performance Survey reported that 42% of residential…
Have you ever purchased something online, taken out car insurance or signed up for a phone contract? We look at Customer Relationship Management systems in Aged Care. If you answered yes,…
In Customer Relationship Management (CRM) platforms the term ‘sales pipeline’ typically refers to a systematic process of overseeing, monitoring and managing future sales. Typically, your potential customers move through various…