Published ACFI rates for FY20
June 21, 2019 | Aged Care Finance
The Department of Health have published the new Aged Care Subsidies and Supplements New Rates of Daily Payments from 1 July 2019. Mirus Australia have updated the following to support…
Technology
EOFY is a time to set goals, measure data + use technology says Ty Fisher
June 20, 2019 | Aged Care Finance
“Understanding the financial sustainability of your organisation’s health can take many forms. For example compiling the Aged Care Financial Report for the Department, drafting a budget or planning a capital improvement project. The end of the financial year represents a time for organisations to…
To buy or build? That is the question.
May 21, 2019 | Aged Care Management
Natanya Full, Mirus Australia Manager on Customer Relationship Management (CRM) to ultimately improve the customer experience and sales process. “This is a frequently asked question by our clients when evaluating…
Part 2: Getting social for improved mental + physical health.
“The best Australian residential aged care providers, as well as in-home care providers, are constantly on the lookout for new and innovative services to offer their clients. The Konnekt Videophone…
Part 1: Aged Care Quality Standards: How to de-risk by going above + beyond
April 8, 2019 | Aged Care Management
Last week when I asked my son, “did you clean your room?”, his answer shocked me. And what does this have to do with standards compliance? Everything. Exceed expectations I…
Wanted: 24/7 Salesperson
April 4, 2019 | Aged Care Marketing
Who’s your hardest working employee? If you’re like us, we have a sales person that never seems to take any holidays. For that matter I can’t remember the last time…
The Impact: People. Time. Money.
March 21, 2019 | Aged Care Finance
Providers are investing or modernising technology stacks, to meet the operational needs of our changing industry. The December 2018 StewartBrown Aged Care Financial Performance Survey reported that 42% of residential…
So you think you can CRM?
March 13, 2019 | Aged Care Management
Have you ever purchased something online, taken out car insurance or signed up for a phone contract? We look at Customer Relationship Management systems in Aged Care. If you answered yes,…
Does your CRM come with a sales pipeline?
In Customer Relationship Management (CRM) platforms the term ‘sales pipeline’ typically refers to a systematic process of overseeing, monitoring and managing future sales. Typically, your potential customers move through various…
Support tool in response to the Royal Commission into Aged Care Quality & Safety
December 15, 2018 | Aged Care Finance
An open letter . . . The team at Mirus Australia understands the added pressure the Royal Commission into Aged Care Quality and Safety is placing on providers today. Our…