“Understanding the financial sustainability of your organisation’s health can take many forms. For example compiling the Aged Care Financial Report for the Department, drafting a budget or planning a capital improvement project. The end of the financial year represents a time for organisations to…
Natanya Full, Mirus Australia Manager on Customer Relationship Management (CRM) to ultimately improve the customer experience and sales process. “This is a frequently asked question by our clients when evaluating…
“The best Australian residential aged care providers, as well as in-home care providers, are constantly on the lookout for new and innovative services to offer their clients. The Konnekt Videophone…
Last week when I asked my son, “did you clean your room?”, his answer shocked me. And what does this have to do with standards compliance? Everything. Exceed expectations I…
Who’s your hardest working employee? If you’re like us, we have a sales person that never seems to take any holidays. For that matter I can’t remember the last time…
Providers are investing or modernising technology stacks, to meet the operational needs of our changing industry. The December 2018 StewartBrown Aged Care Financial Performance Survey reported that 42% of residential…
Have you ever purchased something online, taken out car insurance or signed up for a phone contract? We look at Customer Relationship Management systems in Aged Care. If you answered yes,…
In Customer Relationship Management (CRM) platforms the term ‘sales pipeline’ typically refers to a systematic process of overseeing, monitoring and managing future sales. Typically, your potential customers move through various…
An open letter . . . The team at Mirus Australia understands the added pressure the Royal Commission into Aged Care Quality and Safety is placing on providers today. Our…
On 22 February this year, the Notifiable Data Breaches (NDB) scheme came into play in Australia. This directly affects all health service providers including aged care facilities. So what does…