Your Quality and Compliance Partner

We partner with aged care providers to provide independent services and a transparent perspective to maintaining compliance, and to prevent non-compliance. Our review process will tell you how your systems are working, where the gaps are and recommendations to mitigate any risk. 

Solutions

Key risk audits

Manage your compliance across the single quality standards. Our key risk audit reports are customisable across all 8 standards, insights allow management teams to understand performance measures against the standards and reporting provides recommendations for remediation.

Internal Reviews

Utilise our team’s expertise to undertake a deep dive into your systems to proactively identify risk of non-compliance. Internal reviews can be tailored to your needs and can be used as part of your continuous improvement planning.

Formal Complaint Management

Get support for formal complaint management by partnering with us to ensure a robust complaint review, investigation and formal response. You’ll also minimise the time constraints on managers, improve transparency and build trust by using an independent complaint management process resulting in improved complaint resolution.

Care management system effectiveness report

Get insights on your data quality with our CMS and quality analysis report. This report provides an overview of your documentation against your process’s compliance across the aged care standards.

SIRS compliance auditing

This audit will review the effectiveness of your incident management system, including analysis of your response to incidents and cross check against consumer documentation. The findings of the report will provide recommendations to get your compliance back on track.

Quality indicator analysis and reporting

Get monthly analysis across quality indicators that have been cross-checked against your organisational documentation. Our reporting is in line with the data you need to submit via My Aged Care.

Capacity support

Remove the documentation burden from onsite clinical resources and allow them to focus on delivery of quality care outcomes, by partnering with us for capacity support. We will ensure compliance in standard 2 while looking to improve opportunities to optimise revenue.

Sector performance overview

432

Site Visits

198

Non-compliant services

2,261

Complaints

1,876

Priority 1 reportable incident

2,620

not Priority 1 reportable incidents

2.25

Average number of Priority 1 notifications per provider

Top 5 non-compliant requirements

3(3)(b) High impact or high prevalence risks managed effectively

3(3)(a) Safe and effective personal and clinical care

7(3)(a) Number and mix of workforce

2(3)(a) Safe and effective care and services

8(3)(c) Effective governance systems

We work with you to ensure the cost of proactive compliance maintenance is cost neutral