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12 CPD points
4 Learning Blocks

For team members involved in the admissions process from the initial enquiry to day of admission e.g. care managers, facility managers, call centre, reception, consumer relations, marketing and business development teams

Why should you attend?

Learn about your role and responsibilities in relation to the admissions process, pipeline management, facility funding, and occupancy. Improve your understanding of today’s consumer and how to build better customer relationships to improve conversion.

CPD Points: 12

“I am now very interested in the bigger picture of aged care including as per your Venn diagram including workforce, admissions, marketing, revenue etc. Registered nurses are being replaced by business managers and I would prefer to educate myself so I continue to have a job.”

– Recent Participant, 2020 –

Are there any prerequisites?

Participants should have a basic knowledge of the admissions process ​in residential aged care. ​

What will I learn?

  • Understand how aged care is funded, the fee structure and support classifications​
  • Learn how to conduct a prospect needs assessment and evaluate ‘the fit’ for your organisation
  • Recognise different care and financial situations and support the consumer in the decision-making process
  • Understand today’s consumer and key components to developing consumer engagement for pipeline management​
  • Apply sales methodology for engaging prospects in sales discussions​ and tours
  • Analyse your organisation’s value proposition against buying motivators in a competitive market
  • Apply sales methodology for closing sales in shortlist management

And let’s break down the learning blocks for you

  • Block 1: Financial context of admissions
  • Block 2: Admissions process and consumer engagement
  • Block 3: Supporting the consumer journey
  • Block 4: Building consumer relationships

How much is this course?

$795 + GST per person.


$695 + GST per person for group bookings of 3+ more people

Art of Admissions Course – Intensive – 2 Days (16 Nov 2021)

Join us on the following dates and times: 

Day 1 – Blocks 1 + 2 – Tue 16 Nov 2021 – 10:00am to 4:00pm AEST

Day 2 – Blocks 3 + 4 – Wed 17 Nov 2021 – 10:00am to 4:00pm AEST

Please contact us for more information or to download the brochure

12 in stock