Take your knowledge of the residential aged care admissions process further

An intermediate course for residential aged care team members involved in the admissions process, from the initial enquiry to the day of admission.

Learn about the admissions role and responsibilities, the financial context, value propositions, pipeline management, facility funding, and occupancy. Improve your understanding of today’s consumer and how to build better customer relationships.

Get 10% off when booking 3 or more participants.


Course features

6-hour course

6 hour online session with breaks

6 CPD points

You’ll earn 6 CPD points and receive a certificate of attendance

100% online

Participate in a live and interactive group workshop over Zoom

Course Content

  • Financial context of admissions
  • Admissions process and consumer engagement
  • Supporting the consumer journey
  • Building consumer relationships

Who should attend?

  • Residential aged care admissions team members
  • Care managers
  • Facility managers
  • Consumer relations staff
  • Call centre or reception
  • Marketing and business development team members


“I now understand the relationship between admissions and accreditation.”

Mark, Art of Admissions participant
“I found the whole course great. Only starting admissions , I have a lot of new information taken away.”

Rose, Art of Admissions participant
“I am now very interested in the bigger picture of aged care including as per your Venn diagram including workforce, admissions, marketing, revenue etc. Registered nurses are being replaced by business managers and I would prefer to educate myself so I continue to have a job.”

Ben, Art of Admissions participant

Course dates available

More about this course

What are the benefits of attending?

  • Become a master of the admissions process and consumer engagement
  • Improve the conversion rate and customer experience
  • Support the consumer journey and selecting the right residents for your facility
  • Gain an ability to align your value proposition to market requirements with buyers’ motivations
  • Understand today’s consumer and key components to developing consumer engagement for pipeline management
  • Receive a certificate of attendance with accredited CPD points

Learning Outcomes

  • Understand how aged care is funded, the fee structure and the support classifications
  • How to conduct a ‘prospect needs assessment’ and evaluate ‘the fit’ for your organisation
  • Recognise different care and financial situations and how to support the consumer in the decision-making process
  • Understand the role of sales in the admissions process and then apply the sales methodology for engaging prospects in sales discussions and tours
  • Apply sales methodology for closing sales in shortlist management
  • Learn how to build lasting consumer relationships

FAQ’s about the Art of Admissions course

Are there pre-requisites?

Participants should have a basic knowledge of the admissions process in residential aged care.

Are there readings or pre-work required?

There are no pre-readings required for this course. However, for those new to admissions, it would be
useful to ask within your organisation and get a basic understanding of:
•               What is your organisation’s admissions strategy?
•               How does the admissions process work in your facility? From the first point of contact to tours, to admission.
•               What guidelines or checklists does your facility use for admissions?
•               How does your facility keep track of consumers through the admissions process?

What is the format of this course?

1 Day: 6 hours Virtual Workshop – with wellbeing breaks
Live, interactive sessions over Zoom.
You will receive precise instructions when you register your participation.

Do you have questions?