Art of Admissions
Learn how to streamline the complete admissions process within your facility so that your business can improve conversions and build great customer relationships
Take your knowledge of the residential aged care admissions process further
An intermediate course for Residential Aged Care team members involved in the admissions process, from the initial enquiry to the day of admission.
Learn about your role and responsibilities in relation to the admissions process, pipeline management, facility funding, and occupancy. Improve your understanding of today’s consumer and how to build better customer relationships to improve conversion.
Get 10% off when booking 3 or more participants
Course features
Two dedicated days to master the training with no pre-work
You’ll earn 12 CPD points and receive a certificate of attendance
Participate in a live and interactive group workshop over Zoom
Course modules
4 learning modules over two days
- Module 1: Financial context of admissions
- Module 2: Admissions process and consumer engagement
- Module 3: Supporting the consumer journey
- Module 4: Building consumer relationships
Who should attend?
- Care Managers
- Facility Managers
- Reception staff
- Business Development teams
- Team members involved in Residential Aged Care Admissions Process
Testimonials
Course dates available
More about this course
What are the benefits of attending?
- You’ll master the admissions process and consumer engagement
- Improve the conversion rate and customer experience
- Support the consumer journey and selecting the right residents for your facility
- Gain an ability to align your value proposition to market requirements with buyers’ motivations
- Understand today’s consumer and key components to developing consumer engagement for pipeline management
- Receive a certificate of attendance with accredited CPD points.
Learning Outcomes
- Master the admissions process and consumer engagement
- How to conduct a ‘prospect needs assessment’ and evaluate ‘the fit’ for your organisation
- Recognise different care and financial situations and how to support the consumer in the decision-making process
- Understand the role of sales in the admissions process and then apply the sales methodology for engaging prospects in sales discussions and tours
- Apply sales methodology for closing sales in shortlist management
- Learn how to build lasting consumer relationships
FAQ’s about the Art of Admissions course
Participants should have a basic knowledge of the admissions process in residential aged care.
There are no pre-readings required for this course. However, for those new to admissions, it would be
useful to ask within your organisation and get a basic understanding of:
• Your organisation’s admissions strategy
• How the admissions process works in your facility -from the first point of contact, to tours, to admission.
• What guidelines or checklists your facility uses for admissions
• How your facility keeps track of consumers through the admissions process
Day 1: 6 hours Virtual Workshop
Day 2: 6 hours Virtual Workshop
Both are live, interactive sessions over Zoom platform.
Do you have questions?
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