NEW
PAST
Webinar
Empowering leadership in aged care
December 11, 2024
Why leadership capability drives workforce stability and care quality
Practical strategies to build leadership at every level
Supporting resilient teams in a changing aged care environment
Register now
Watch now
Insights and strategies for cultivating leadership at every level in your organisation
In aged care, effective leadership is a strategic advantage that directly impacts staff engagement, resident satisfaction, and regulatory compliance. Watch the webinar recording to gain insights into fostering resilient, adaptable teams who are prepared to meet the changing demands of Australia’s aged care environment.
Why leadership matters in Aged Care
Aged care facilities with strong, supportive leadership see significant benefits, from improved staff retention to enhanced care quality. Statistics show that:
- Leadership that emphasises support and engagement can reduce staff turnover by up to 25%—a critical improvement in an industry where turnover rates can reach as high as 50%.
- Facilities led by transformational leaders often report a 15% increase in resident satisfaction and a marked improvement in compliance rates, leading to fewer penalties and enhanced reputation.
- Employees who feel supported by their leadership are 30% less likely to experience burnout, allowing them to deliver consistent, compassionate care to residents.
This webinar covered:
- The core qualities of effective leaders – Explore the essential skills that drive positive change, motivate teams, and contribute to a productive, engaged workforce.
- Strategies for empowering employees – Learn methods for supporting and educating your employees so they can demonstrate leadership in their roles, enhancing their job satisfaction and improving care continuity.
- Insights and strategies for cultivating leadership at every level in your organisation, equipping your team to rise above industry challenges and drive quality outcomes.
- A brief introduction to Hello Coach – our on-demand coaching network that offers personalised, 1:1 coaching, team coaching, and leadership development solutions.
Industry panel

Donna Hart
General Manager Operations
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Churches of Christ QLD
Donna is Executive General Manager Operations for Churches of Christ in Queensland, leading 2,800 staff delivering in-home care, residential care, retirement living and housing services to over 15,000 people. She brings strong clinical, financial and governance expertise and is leading the organisation’s response to aged care reform.

Michael Griffin
Chief Customer Officer
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Respect
Michael is Chief Customer Officer at Respect, a growing provider with 27 homes across Victoria, Tasmania and NSW, 700+ ILUs and a home care division. He leads marketing and sales, drawing on expertise in property development, retirement living and funding, with 15+ years’ leadership experience across multiple industries.

Nicole Klasen
Executive Director, People & Culture
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Newcastle Anglican
Nicole is an experienced People and Culture leader passionate about helping people perform at their best. As Executive Director, she leads a dedicated HR team with a people-first approach. She holds a Bachelor of Business (HRM) and has over 14 years’ experience across charities and local government.
Your hosts

Andrew Farmer
Partner
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Mirus Australia
Andrew focused on enabling growth and change through innovation and empowering people. As a Partner at Mirus Australia, he led business strategy to deliver strong outcomes for clients and teams. With 30 years’ experience across health, banking, manufacturing and consulting, he specialised in strategy, sales, innovation and value creation.

Mandy Lipschitz
Chief People Officer,
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Mirus Australia
Mandy is a commercially savvy HR Generalist with 15+ years’ experience across retail, IT, professional and financial services, travel and the public sector. She specialises in strategic HR, coaching, training, recruitment and facilitation, with qualifications in economics, HR, psychology and coaching.