NEW
PAST
Webinar
Empowering leadership in aged care
December 11, 2024
Why leadership capability drives workforce stability and care quality
Practical strategies to build leadership at every level
Supporting resilient teams in a changing aged care environment
Register now
Watch now
Insights and strategies for cultivating leadership at every level in your organisation
In aged care, effective leadership is a strategic advantage that directly impacts staff engagement, resident satisfaction, and regulatory compliance. Watch the webinar recording to gain insights into fostering resilient, adaptable teams who are prepared to meet the changing demands of Australia’s aged care environment.
Why leadership matters in Aged Care
Aged care facilities with strong, supportive leadership see significant benefits, from improved staff retention to enhanced care quality. Statistics show that:
- Leadership that emphasises support and engagement can reduce staff turnover by up to 25%—a critical improvement in an industry where turnover rates can reach as high as 50%.
- Facilities led by transformational leaders often report a 15% increase in resident satisfaction and a marked improvement in compliance rates, leading to fewer penalties and enhanced reputation.
- Employees who feel supported by their leadership are 30% less likely to experience burnout, allowing them to deliver consistent, compassionate care to residents.
This webinar covered:
- The core qualities of effective leaders – Explore the essential skills that drive positive change, motivate teams, and contribute to a productive, engaged workforce.
- Strategies for empowering employees – Learn methods for supporting and educating your employees so they can demonstrate leadership in their roles, enhancing their job satisfaction and improving care continuity.
- Insights and strategies for cultivating leadership at every level in your organisation, equipping your team to rise above industry challenges and drive quality outcomes.
- A brief introduction to Hello Coach – our on-demand coaching network that offers personalised, 1:1 coaching, team coaching, and leadership development solutions.
Industry panel
Donna Hart
General Manager Operations
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Churches of Christ QLD
Donna is Executive General Manager Operations for Churches of Christ in Queensland. She leads a team of 2800 who provide in-home care, residential aged care, retirement living and social and affordable housing services for more than 15,000 people in Queensland. Donna has extensive clinical knowledge, managerial, financial acumen and clinical and corporate governance experience. She is now leading the organisation’s response implementing aged care sector reform and positioning the organisation for future success. Donna is instrumental in setting the organisations culture and developing a compelling employee experience to ensure the delivery of high quality care and support services.
Michael Griffin
Chief Customer Officer
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Respect
Michael is the Chief Customer Officer at Respect, a rapidly growing provider with 27 homes across Victoria, Tasmania & NSW, as well as 700+ ILUs and a growing homecare division spanning the 3 states. In his role, Michael leads the marketing and sales functions, leveraging his extensive expertise in areas such as property development, retirement village operations, and funding. With over 15 years of leadership experience, he has built a diverse career spanning multiple industries, (aged care, hospitality, gaming, liquor, and FMCG) that has been defined by a strong focus on business development, operational excellence, and performance improvement.
Nicole Klasen
Executive Director, People & Culture
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Newcastle Anglican
Nicole is a vibrant, experienced People and Culture expert who is passionate about helping our people be at their best.
As Executive Director of People and Culture, she leads a team of dedicated staff who manage human resources with a people-first approach.
Nicole holds a Bachelor of Business (Human Resource Management) from the University of Newcastle and with more than 14 years of experience in the industry has held a variety of positions for charities and local councils.
Your hosts
Andrew Farmer
Partner
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Mirus Australia
Andrew’s focus is to enable growth and change through innovation and empowering people. As a Partner of Mirus Australia, Andrew leads the business strategy so that Mirus performs the best way it can for its people and customers. With 30 years experience across major industries including Health, Banking, Manufacturing and Consulting, Andrew has specialisation in sales and marketing leadership, commercialisation, strategy, innovation, workshop design and facilitation, analysis/problem solving and articulating value.
Mandy Lipschitz
Chief People Officer,
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Mirus Australia
Mandy is a commercially savvy HR Generalist with strong skills in Strategic Human Resources, Business Coaching, Training, Recruitment and Facilitation. Mandy has over 15 years experience across a range of industries including Retail, Information Technology, Professional Services, Financial Services, Travel and the Public Sector. Mandy’s qualifications include: Honours in Economics, a Social Science Degree in Human Resources and Psychology, Certificate IV in Work Place Training and Assessment, Certificate of Coaching, Certificate in Conflict Dynamics; Certificate in Critical Behaviour Interviewing Skills, Business Coaching and Covey Facilitation.