Aged care insights

In our July webinar, Lyn Tong, Finance Business Partner, at RAAFA WA shared how the organisation addressed workforce shortages, regulatory changes, and EBA negotiations — highlighting the approaches behind RAAFA WA’s care minute success

In aged care, people are the heart of the service. When organisations fail to look after their best people, the ripple effects extend far beyond workforce numbers.

We conducted a poll ahead of our July webinar, gathering insights from 294 participants across 244 aged care organisations. The poll findings highlighted persistent concerns around compliance, funding, and workforce overspend.

With the countdown to October 2025 well underway, aged care providers must move decisively to protect funding and prepare for a new era of compliance scrutiny. Care minute performance in Q2 (October to December 2025) will directly influence funding from April 2026 (for MM1 providers), while also contributing to the audited Care Minutes Performance Statement due by October 2026.

Organisations are increasingly impacted by change fatigue, a silent threat to performance, culture, and wellbeing. But with the right leadership and cultural resets, fatigue can be transformed into renewed focus, energy, and performance.