As with CX (customer experience), the employee experience (EX) needs a framework as well. When we work with our clients to help them improve the customer experiences, we use the 5Es Framework.
Tyler (Ty) Fisher is a data nerd and proud of it. Actually, Ty is way more than a data nerd as he leads the Business Intelligence team at Mirus Australia providing expert business revenue and management process advice
Tom is Head of Workforce Management and with his team, they optimise staff coverage to the care needs of providers, minimise the complexity of interpreting awards and integrate our technology for improved financial sustainability in aged care.
Mirus Scorecard is just one way we measure achievement and progress towards the goal of #makingagedcarebetter
Recently our CEO, Andrew Farmer invited two special guests to our Sydney office for an in-house conversation – his parents-in-law, Coral and Gordon. Gordon is living with Dementia. His wife Coral is his carer and greatest advocate.
If Rob Covino were a coffee, he says he would be an Almond Milk Strong Latte “Almond, because it’s healthy, strong because I am determined and focused, and Latte because this represents my softness!”
How do you advise the next generation on what to study once the obligatory schooling is done? asks Mandy Lipschitz.
The beginning of a new year is a useful time to step back and decide what should be done differently to achieve better outcomes in your aged care facility. Jessica Kinny from Kinny Legal, a guest blogger for Mirus Australia.
Anthony Carroll, Senior Marketing and Innovation Manager at Mirus Australia is an expert in human-centred design. Anthony regularly teaches at the University of Sydney, Centre of Continuing Education on this very subject and is an Expert-in-Residence for Mirus Australia, a Gold Partner of innovAGEING.
So many systems were designed for a different industry and then applied to Aged Care, and not always with great results.